Stanbic Bank Sucks Customer Reviews and Feedback

From Everything.Sucks

Stanbic Bank was adopted as a trading name in 1992, when the Standard Bank Group, then known as Standard Bank Investment Corporation, acquired the African operations of ANZ Grindlays Bank. The new name was adopted to avoid confusion with the Standard Bank's British former parent bank, Standard Chartered Bank, which continued to operate in Africa.

Standard Bank now trades under the name Stanbic Bank in Botswana, the Democratic Republic of the Congo, Ghana, Kenya, Malawi, Nigeria, South Sudan, Tanzania, Uganda, Zambia and Zimbabwe. The Standard Bank Group also trades as Standard Bank in Namibia, Swaziland, South Africa, Lesotho, Mauritius, Angola and Mozambique. In Madagascar, the group is represented by Union Commercial Bank.

A loan is declared non-performing if a borrower defaults on payment for at least 90 days or three months. Banks are required to highlight such loans as bad debts to inform shareholders and the public about the financial status of such a bank.

During a recent loan period ending in December 2019 under review, according to details Stanbic Bank, which is Uganda’s largest bank by assets, registered the biggest share of non-performing loans, posting Shs120b in 2019. The bank also registered the same amount in 2018.


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Former Employee - Executive Mortgage Banker says

"Too many threats No support to deliver Lot of corporate politics"

Custody Officer says

"Too much pressure Poor Systems support Poor progression"

Former Employee - Bank Clerk says

"Too much nepotism. Relatives running the show difficult to grow."

Former Employee - Anonymous Employee says

"Limited growth opportunities Inefficiency in up skilling and improving systems"

Systems Manager says

"Training on the job only no external training"

East Africa Project Manager says

"its business agility (decision making and technology) is not at par with Tier 1 financial institutions"

Current Employee - Anonymous Employee says

"Work life balance not well practised"

Former Employee - Sales Consultant says

"The working hours were crazy. Sometimes we'd work between 10 - 12 hours a day. Saturdays and Sundays were also working days in some cases."

Relationship Officer (Former Employee) says

"-very busy at work going out farm visits and clients. Cons: long hours at work"

Asset Custodian (Former Employee) says

"My typical work day was being at work by 8.00am and meet up with the team briefly on what was to be done during the day,what was expected of us...if there was any information to be passed on from head office,sale updates then start work at 8.30 am. Cons: short breaks"

Customer Service Representative (Former Employee) says

"usual bank times good working hours with few friendly customers dint like the yelling that normally took place when the customer dint understand what was being done"

Relationship Manager, Business Banking (Former Employee) says

"Very vibrant bank,with keen interest on foreign exchange trade and good product proposition for SMEs. The branch network is very good,and is quick to adopt to technology and embraces alternative banking channels very fast. Cons: Very low salary"

Customer Service Consultant (Former Employee) says

"I learnt how to be proactive and efficient in my work, keen to details and also putting customers first in everything I did. Cons: short breaks or none, little pay yet too much work."


"Working at a bank is very stressful and prestiege. How ever one need to be well organised and focus with determination to meet target set for the day. This is becaused banks does not play with their daily, monthly, quartely and yearly tartget. Cons: Target set sometimes stressful"

Branch Manager (Former Employee) says

"It was nice bank to work in with everything standard across the network.The products would be developed basing on the customer demands.All workers ideas would be valued. Cons: Very long working hours with few rotations"

Executive Banker (Current Employee) says

"business is low , management culture is traditional and myopic,co workers are friendly, Cons: slow on innovations"

Banking Officer (Current Employee) says

"Report to office by 7.30 Am and get prepared for work.Stanbic bank has groomed me for all these years and my job description is mainly team work.The hardest part of my work was to find cash short and have to inform the branch concerned.The most enjoyable was counting the cash. Cons: Not having enough time to do other things"


"Emails checking and follow up phone calls. I learnt everything finance and money matters. Both time and people management. we are a team in the banking fraternity.we move as a bank. In creasing of monthly targets and reducing commissions. Close a deal for the bank."

Sales & Customer Relations (Former Employee) says

"Excellent working environment but the politics is too obvious. Targets are not Realistic but the management kept pushing subordinates......"

customer (Former Employee) says

"Stanbic Bank offers the opportunity to grow, explore individual talents. the bank grows its people, opportunities for networking and meeting new people and exploring each other career growth."

Head of Operations, Kenya and South Sudan (Former Employee) says

"The job requirements were high. Many stakeholders to manage. All the necessary tools and resources provided. Professional development opportunities given Cons: many meetings"

Intern (Former Employee) says

"While at stanbic bank uganda I gained alot of experience and also worked hand in hand with my supervisors and team members and made sure work was done. Cons: Short breaks"

Customer Service Rep /Direct Sales Agent (Former Employee) says

"well, my experience was really challenging but thrilling at the same time, i had to learn alot in the smallest time possible which i did and with the direct sales .and talking to customers made me strong and confident at the end of the day,learning how to sale a product..... being persuasive and thoughtful . Cons: it was threatening to talk to our team leaders as they were really busy."

Aoife Mcloughlin says

"I tried multiple times to transfer from one of my accounts to another. I ended up being charged 3 times for the one transaction I wanted to make. Not very helpful and wouldn’t refund me."

Rob van den Akker says

"In the beginning, the transactions went well. Suddenly Transferwise decided to deactivate my account. Then my father opened an account. The first 10 transactions were no problem. When my father wanted to convert 4000 Euro into dollars through the Hello World Master card from Transferwise, his account was suddenly deactivated without mentioning any reason. Then my sister opened an account. She could not made any transaction and transferwise has also deactivated that account after 2 days without any reason. Now my mother has opened an account. It was impossible to transfer money and so Transferwise deactivated this account too. Fortunately, a friend of mine helps transfer money to Indonesia and till today without any problems. :-)"

Andreas Johannes says

"Transferwise costs are not too high but the local costs at the receiving banks are much higher than normal. They cancelled my account suddenly without giving any reason. Appeal denied also without any reason given"

Moshood Gafar says

"A friend made a deposit into my account from a UK bank and the money never reach my account. His bank confirmed they've made the transfer that the issue is with my bank. I contacted TransferWise, to my surprise my bank confirmed they're holding payment and i should provide is full name including any middle and date of birth. DOB is a sensitive data that shouldn't be shared with third party who is not authorised to have it. My friends bank has already completed KYC on him where he own the account for more than 20 years. I don't understand why TW is requesting for my friends DOB when he doesn't have an account with them. This is just £100 so what will happen when is a lot more. Please return the money back ASAP while i close my account."

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